Frequently Asked Questions (FAQ)

Discover more about shopping with LUMEME, our independent designers, and how our curated marketplace works.

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SHOPPING & DELIVERY

LUMEME currently serves customers across the UAE. Expansion to Saudi Arabia and the wider GCC is planned; available destinations are confirmed at checkout.

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Orders are dispatched directly by our independent designer partners. Each designer prepares and ships their pieces to you, while LUMEME remains your point of contact for customer support.

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Ready-to-ship pieces are normally dispatched by the designer within 3 business days. Made-to-order pieces are normally dispatched within 15-21 business days, unless a different production timeline is clearly specified. Delivery transit time depends on the designer’s location and shipping destination; please consult the product page and your order confirmation for the applicable estimate.

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Yes. Items from different designers may be dispatched separately and arrive on different dates. You will receive the relevant order and shipping updates.

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Shipping and applicable import duties are factored into the designer’s product pricing under LUMEME’s marketplace model. Any delivery charges payable by you will be displayed before you confirm your order.

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Applicable taxes and any additional charges will be shown during checkout. UAE VAT is applied where required.

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LUMEME accepts Visa, Mastercard and Apple Pay through secure payment processing. Cash on delivery is not currently available.

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RETURNS, SIZING & PRODUCTS

Eligible items may be returned by requesting a return within 7 business days of delivery. They must be unworn, unused and in their original condition, with tags and packaging intact. Certain items are excluded, including made-to-order or personalized pieces and designated hygiene-sensitive or final-sale products, except where applicable consumer rights require otherwise.

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Email returns@lumeme.com with your order number and reason for return. Our team will provide return instructions. Approved returns are directed to LUMEME’s designated returns facility rather than sent independently to the designer.

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We do not currently offer direct exchanges. If your item is eligible for return, you may request a return and place a new order for your preferred piece.

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Contact support@lumeme.com as soon as possible, ideally within 72 hours of delivery, and include your order number and photographs. We will review the issue and arrange an appropriate resolution in accordance with applicable consumer rights. The 72-hour request is intended to help us investigate promptly and does not limit statutory rights.

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Made-to-order, customized and personalized pieces are generally not eligible for change-of-mind returns. This does not affect your rights where an item is defective, damaged or not as described.

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The product page identifies made-to-order or pre-order pieces and provides the relevant production and dispatch information.

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Sizing can vary by designer. Check the measurements and any size guidance provided on the product page. If you need assistance before ordering, contact hello@lumeme.com.

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Our selection includes handcrafted, limited-run and responsibly produced pieces, but practices vary by designer and product. We highlight relevant materials, craftsmanship and production information where available so you can make an informed choice.

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Contact hello@lumeme.com with the product details. Where possible, we will check availability or customization options with the designer.

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Size Chart

xxs xs s m l xl 2xl
US Size0-02-44-68-1012-1416-1820-22
Bust (in)30-3232-3434-3636-3838-4040-42.542.5-45.5
Under Bust (in)25-2627-2828-2930-31.532-33.534-3636-38
Waist (in)23.5-24.525-26.527-28.529-30.531-33.534-36.537-40
Need more help? We've got you covered. Email us at help@help.com
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