Frequently Asked Questions (FAQ)

Welcome to LUMEME’s FAQ page. Below you’ll find answers to some of the most common questions about shopping, returns, shipping, and working with us.

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We currently ship across the UAE. We’re expanding soon to include Saudi Arabia and the wider GCC region.

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  • Middle Eastern designers: Estimated delivery in 3–5 business days.
  • International designers: Estimated delivery in up to 10 business days.
  • Pre-order or custom-made pieces: Delivery may take up to 6 weeks. Exact timing is always shown on the designer or product page.
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Free Delivery & Free Returns to all UAE orders.

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You may request a return within 7 days of receiving your order. Items must be unused, in original condition, and in their packaging.

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We do not offer direct exchanges. To change an item, please request a return and place a new order.

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Email hello@lumeme.com with your order number and reason for return. We’ll guide you through the process. 

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Many of our items are handcrafted in limited runs by independent designers.

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Some designers offer made-to-order or custom options. These are clearly noted on the product page. Delivery may take up to 6 weeks.

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Custom-made and made-to-order items are non-returnable unless defective. Please check product pages for specific terms.

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Please refer to the size guide available on each product page. If in doubt, email us and we’ll help you find the best fit.
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Sizing may vary slightly depending on the designer. Always check the designer's specific size chart.

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Yes. We partner with designers who align with our values of conscious creation, limited-run production, and ethical sourcing.

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Product pages will specify if an item is made to order and include estimated delivery timelines.

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For special requests, please contact us and we’ll do our best to accommodate or connect you with the designer.

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Visit our Partner with us page and submit your brand’s portfolio. Applications are reviewed carefully, and we aim to respond within 2 weeks.

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Yes. Our Stylist & Influencer Program offers exclusive benefits, including:

  • Commission-based earnings on referred sales
  • Early access to new launches and private previews
  • Dedicated promo codes or affiliate links
  • Opportunities to co-curate edits and be featured on LUMEME’s channels To learn more or apply, email hello@lumeme.com with your profile and area of interest.
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We accept Visa, Mastercard, and Apple Pay. All payments are processed securely via Stripe. We do not support cash on delivery.

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Yes, all product prices include 5% VAT as required in the UAE.

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Size Chart

xxs xs s m l xl 2xl
US Size0-02-44-68-1012-1416-1820-22
Bust (in)30-3232-3434-3636-3838-4040-42.542.5-45.5
Under Bust (in)25-2627-2828-2930-31.532-33.534-3636-38
Waist (in)23.5-24.525-26.527-28.529-30.531-33.534-36.537-40
Need more help? We've got you covered. Email us at help@help.com
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Exclusive Circle

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